Questions
Frequently asked questions
Short, honest answers. If something is not yet possible, we say so.
No. MediBridge China is a medical and travel coordination service, not a healthcare provider. We provide information, coordination, non-clinical accompaniment and language support. Diagnosis, treatment and clinical decisions belong to licensed clinicians at the institution you attend, and appointment availability, treatment suitability and clinical outcomes cannot be guaranteed.
It means a member of our team checked the institution's public information — name, address, departments and languages — against an official source, and recorded the date. It is not a quality certification, it does not imply a partnership, and it does not mean an appointment is available.
We can coordinate: help identify relevant departments, prepare the information a hospital asks for, and support you through registration and payment channels. Availability is decided by the institution. We never describe an appointment as confirmed until the institution confirms it.
Shanghai, Hangzhou and Nanjing today. Other cities will be added as our local teams and verified resources grow — we would rather say no than improvise.
Our coordination and concierge fees, guide fees, transport and accommodation coordination are itemised separately from third-party costs such as hospital charges, which are paid directly to those providers. Every quotation states what is included, what is excluded, and how long it is valid.
Not yet. This first release explains how we work and what we can arrange in Shanghai, Hangzhou and Nanjing. The planning questionnaire and direct contact channels open in the next release, and no enquiry data is collected on this site today.
When the questionnaire opens, we will ask only for the minimum needed to plan: your name, email, country, language preference and optionally a WhatsApp number, plus your travel interests, dates and budget. We will not ask for medical records or test results at the enquiry stage.
No. Marketing consent will be a separate, optional choice and is never bundled with an enquiry. Your answers are used to prepare your plan and nothing else.
No. Where we work with a provider, we describe exactly what that relationship is and put it in writing. We do not present a listing as a partnership, and we do not display fabricated logos, doctor portraits or patient stories.
Some photographs on this site are generated for atmosphere — a tea terrace, a garden moon gate, an apothecary cabinet. They are never presented as hospitals, clinics, doctors, patients or medical facilities, and they are swapped for licensed photography of the real places as we obtain it.